Okay. So I come out onto a quiet morning on the shop floor, bustling about, clipboard in hand, starting the stock order. I spot a tall woman with spikey white blond hair standing by the tills, think 'Shit! she needs serving', and quickly walk over. As I get there I realise she's just picked up a piece of Karma and in fact she's not waiting to be served, she's just glancing around aimlessly, but I've caught her eye and it's too late to turn away. So, slightly wrongfooted, I say "You all right?" (Good Vicky. Excellent customer service there - a random and slightly stuttered approach which is never going to lead to a conversation. Need more coffee. *sigh*) She smiles at me and holds my gaze as she says "Yes", and I nod and smile back. (Shit. Probably a mystery shopper. Just my luck. Honestly girl, you're supposed to be good at this.)
Carry on with the order, and a couple of minutes later, I notice her standing near the soaps, and this time she's *definitely* trying to catch my eye. (Okay, good, she needs soap weighing or wrapping or whatever. Chance to redeem myself and prove an ability to talk in coherent sentences.) I go over again.
"How are you getting on there?"
"How long have you worked for this company?"
(What the fuck? Shit. She's, like, a manager of another shop or something, and the next question is going to be can't you come up with better bloody customer service than this?? Maybe she's recognised me from a managers' meeting. Maybe she's from head office! Oh, crap and bollocks.)
"Erm... erm, a bit over a year." (What? you just deleted 3 years of service there Vicky. Jeez, engage brain.)
"What's your position at the moment?"
(Oh, FUCK. I'm about to get a set-an-example-to-your-staff lecture or something. Who the hell is this woman?)
"Erm... can I ask why?"
(takes half a step closer to me) "Because I like you." (slight pause) "I'm looking for people." (slight pause) "Have you thought about selling cosmetics?"
(... Youwhat?? What?? And what are you on about, I *am* selling cosmetics!! What the hell..??)
"Well, actually, I'm afraid I'm starting a new job in about a month, working for a London charity."
"Oh, that's a shame." (slight pause) "Because I like you." (touches my elbow, softly but deliberately.)
She then said something non-committal on the 'if you change your mind' lines, and left me standing dumbstruck by the Rock Star.
Anyone who can make any sense of this, please feel free to do so. If she was a headhunter, I hardly think that my 'Are you all right' approach qualified as sterling customer service. And she left without a word of what company she was from, or anything like that. Now, Lush is not infrequently hunted for sales assistants / customer service people, because we provide such good customer service. Gav got headhunted in her second week with the company... but that was after a long conversation where she gave a complete haircare consultation, did a shitload of demos, and did actually *provide* good customer service.
Not a stumbled, wrong-footed approach that I'd blush to hear my staff utter.
What the fuck?!?!?!?!
August 13 2005, 20:51:47 UTC 6 years ago
You are both good at your job and lovely hun. :)
August 13 2005, 21:49:39 UTC 6 years ago
Either way, it's random on a scale that beggars belief. I can't get over how weird this was, it's annoying the fuck out of me!!
I actually hope she comes in again, so I can ask the woman what she's playing at!!!!
August 13 2005, 21:51:02 UTC 6 years ago
Of course, she could just be some random nutter....but you probably didn't want to know that...
*mwha*
August 13 2005, 22:30:12 UTC 6 years ago
:P
August 14 2005, 08:32:55 UTC 6 years ago
But, as Fran said, you are indeed gorgeous and good at your job, so it could have very well been both!
August 16 2005, 19:33:40 UTC 6 years ago
life is fun!